Tech Help

Frequently Asked Questions about the JBC Library

Do I need an account to search the library catalog? No

I am having trouble opening an online article. First, try clearing the cache and cookies in your web browser. If that does not work, contact the Digital Access Librarian, Bob Craigmile. craigmileb@ctsnet.edu or 404.687.4611.

Can I renew my books online? Yes. You will need your User ID number and PIN (both generated by the library). Contact the library for your log in information. ctslibrary@ctsnet.edu or 404.687.4610.

There is a book/article I want that you don’t have. How do I get it? Click the Interlibrary Loan link under “Research.” This takes you to a pages that give you the information you need to submit an interlibrary loan request. Interlibrary loan is available only for current students, faculty, and staff.

Can I place a “hold” on something that’s checked out? Yes. However, only items that are currently checked out can be held. To place a hold locate the item you wish to have held, select the “place hold” button, and enter your login information and enter the date you wish the hold to expire. Or, contact the circulation coordinator, Mary Martha Riviere. Rivierem@ctsnet.edu or 404.687.4610.

How do I get my login information? Your User ID is your library card number. For current students, faculty, and staff this is the number on your CTS identification card. Your PIN is a number that is unique to CALVIN. If you do not know your PIN contact us at Rivierem@ctsnet.edu or 404.687.4610.

How do I Check Out and Download eBooks on EBSCOhost to my computer through the WebBased Interface? 1. Download an eBook title from EBSCOhost by clicking on the “Download” link on the search result page or from within the detailed record 2. Create an account in EBSCO or log in to EBSCO. This is a separate log in from CALVIN. 3. Select your preferred checkout period and click “Checkout & Download” 4. eBook is downloaded and viewable via Adobe® Digital Editions* on your computer.*This free software can be installed from the Adobe® website, if not already on your computer or device.

How do I Check Out and Download eBooks on EBSCOhost to Portable Devices? 1. Download an eBook title from EBSCOhost by clicking on the “Download” link on the search result page or from within the detailed record 2. Create an account in EBSCO or log in to EBSCO. This is a separate log in from CALVIN. 3. Select your preferred checkout period and click “Checkout & Download” 4. Drag and drop the title icon to your portable device 5. Read your eBook on your portable device* *In order for a portable device to be used with eBooks on EBSCOhost, it must be compatible with Adobe® Digital Editions.

Why can’t I see the Korean (or other) font in the library catalog? PC’s must have the Arial Unicode MS font installed. For Apple Mac’s the Lucida Grande font must be installed.

For help with downloading eBooks see the EBSCO tutorials: support.ebsco.com/ebooks.

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