The Library maintains a central Reference Desk, located on 2W, that is staffed by a professional librarian (the librarian on duty) most of the hours the Library building is open. This Desk is the primary vehicle for implementing the Library's mission to provide quality information services to the CTS community. The primary responsibility of the librarian on duty is to be available to students, faculty and staff, and other library users, in order to respond to information needs and requests. This service includes emailed and telephoned queries and requests for database and ejournal passwords. Since the library operates in the context of an academic environment, the Reference Desk librarian on duty does not just answer questions but rather works to enable and empower students and others to locate and utilize information resources which match the person’s informational needs, and to assist patrons in using library resources. Because the Reference Desk is the location of dialogue between librarian and patron, the Reference area, including the computer workstations and reading tables, is a conversational space, unlike the other areas of the Library building.
Reference Desk Phone: 404-687-4620
Reference Desk E-mail: Ref-Desk@CTSnet.edu
Staff person responsible for area: Erica Durham